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Account/Order Queries

Info on your account & Glaize orders

Do I need to upload new photos every time I order?

No, we will use your existing nail profile (which will include any sizing tweaks previously requested by you). You can still choose to upload new photos but this might affect your order processing time. If you are concerned about your nails growing,

What happens if I don't upload any photos of my hands?

If we haven't received your hand photos or heard from you within 14 days of placing your order, we will process your order using standard-sizing.

Can I order gels for multiple people in one order?

Are you looking to order for a friend or relative? Unfortunately if you'd like made-to-measure gels, you can't currently order for multiple people in one order; please place one order per recipient, using a different email address for each person. Ea

Trouble accessing account - repeat customers

If you're a returning customer and would like to place another order, you don't need to sign in to an account to do so. So long as you check out using the same email address as last time, we will automatically use your existing sizing. You can sign i

Where's my order?

After placing your order, you'll receive an order confirmation email with a button that says 'VIEW MY ORDER'. Click the link to review your order details and tracking info. Once your order has been despatched, you'll also receive a confirmation email