Account/Order Queries
Info on your account & Glaize orders
Do I need to upload new photos every time I order?
No, we will use your existing nail profile (which will include any sizing tweaks previously requested by you). You can still choose to upload new photos but this might affect your order processing time. If you are concerned about your nails growing,
What happens if I don't upload any photos of my hands?
If we haven't received your hand photos or heard from you within 14 days of placing your order, we will process your order using standard-sizing.
Can I order gels for multiple people in one order?
Are you looking to order for a friend or relative? Unfortunately if you'd like made-to-measure gels, you can't currently order for multiple people in one order; please place one order per recipient, using a different email address for each person. Ea
Trouble accessing account - repeat customers
If you're a returning customer and would like to place another order, you don't need to sign in to an account to do so. So long as you check out using the same email address as last time, we will automatically use your existing sizing. You can sign i
Where's my order?
You can view our current lead times here. Once your order has been despatched, you'll also receive a confirmation email with your tracking link. Please note that if you have ordered made-to-measure gels, we can't begin to process your order without r
Will I receive more than one starter kit in my order?
We will automatically include one free starter kit per order. Each starter kit contains:. If you have ordered more than one set of gels and require more than one starter kit, you can increase the amount of starter kits in your basket. The first will
Can I cancel or make any changes to my order after placing it?
In order for us to begin processing your order straight away, we cannot guarantee that any amendments can be made to your order after it has been placed. If you need any help at all, please contact our customer service team here and we will do our be
How will my order be packaged?
All orders will come packaged in the starter kit box and will have a Royal Mail label attached to the outside of the kit. We unfortunately do not offer gift packaging. Only our Christmas gift sets will come packaged in a separate mailer bag, offering