What happens if I’m not satisfied with my gels?Updated 2 months ago

What happens if I'm not satisfied with the sizing of my gels?

On your first order that includes custom-sized products, we are happy to resize and replace your gels free of charge. If, following this, we are still unable to rectify the issue, we are then happy to offer a full refund, excluding any shipping costs. In order to qualify for this refund, customers are required to contact us via the contact form in our Help Centre within 30 days of us despatching their order, and must provide clear photos to highlight any issues with their product or sizing.

What happens if I'm not satisfied with the quality of my gels?

We are committed to ensuring you love your gels as much as possible, and as such, should there be any issues with the quality of your gels, we ask that you contact us here with photos of your gels on your nails, and a description of the issue(s). This will allow our customer service team to help you as quickly as possible. 

In order for our customer service team to assist you with any sizing or quality issues, please make sure to include photos of your gels on your hands (or feet for gel pedicures) so we can see what the issue is. Without photos, our team may not be able to assist you with your query.

You can view our refund policy in full here.