# nimble-official

> Public Help Center articles for nimble-official.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How long do orders take?](https://help.glaize.co/en-GB/how-long-do-orders-take-401245.md): Standard fit stick-on gels, Press-on nails & Accessories: We aim to dispatch within 2-3 working days. Due to reduced Royal Mail service because of the weather warning, there may be some delays with dispatch and delivery. Made-to-measure stick-on gel
- [How much does shipping cost?](https://help.glaize.co/en-GB/how-much-does-shipping-cost-401247.md): UK delivery:. Our shipping is free on orders over £35, and £3 for all other orders. If you have purchased 3 or more sets of gels in the same order, but have used a discount code that has taken you below the £35 limit and have been charged a shipping
- [Do you ship internationally?](https://help.glaize.co/en-GB/do-you-ship-internationally-401248.md): We currently offer shipping in the UK & US.
- [Do you accept returns?](https://help.glaize.co/en-GB/do-you-accept-returns-401250.md): Made-to-Measure Stick-On Gel Manicures. Because each set of gels created is custom-sized, we do not accept returns of made-to-measure gels. We are committed to ensuring you love your gels as much as possible, and as such, should there be any issue, w
- [What happens if I’m not satisfied with my gels?](https://help.glaize.co/en-GB/what-happens-if-i%E2%80%99m-not-satisfied-with-my-gels-401249.md): What happens if I'm not satisfied with the sizing of my gels?. On your first order that includes custom-sized products, we are happy to resize and replace your gels free of charge. If, following this, we are still unable to rectify the issue, we are
- [Can I order gels for multiple people in one order?](https://help.glaize.co/en-GB/can-i-order-gels-for-multiple-people-in-one-order-401251.md): Are you looking to order for a friend or relative? Unfortunately if you'd like made-to-measure gels, you can't currently order for multiple people in one order; please place one order per recipient, using a different email address for each person. Ea
- [Trouble accessing account - repeat customers](https://help.glaize.co/en-GB/trouble-accessing-account---repeat-customers-409177.md): If you're a returning customer and would like to place another order, you don't need to sign in to an account to do so. So long as you check out using the same email address as last time, we will automatically use your existing sizing. You can sign i
- [Where's my order?](https://help.glaize.co/en-GB/wheres-my-order-414752.md): You can view our current lead times here. Once your order has been despatched, you'll also receive a confirmation email with your tracking link. Please note that if you have ordered made-to-measure gels, we can't begin to process your order without r
- [Will I receive more than one starter kit in my order?](https://help.glaize.co/en-GB/will-i-receive-more-than-one-starter-kit-in-my-order-783990.md): We will automatically include one free starter kit per order. Each starter kit contains:. If you have ordered more than one set of gels and require more than one starter kit, you can increase the amount of starter kits in your basket. The first will
- [Can I cancel or make any changes to my order after placing it?](https://help.glaize.co/en-GB/can-i-cancel-or-make-any-changes-to-my-order-after-placing-it-784034.md): In order for us to begin processing your order straight away, we cannot guarantee that any amendments can be made to your order after it has been placed. If you need any help at all, please contact our customer service team here and we will do our be
- [How will my order be packaged?](https://help.glaize.co/en-GB/how-will-my-order-be-packaged-3096252.md): All orders will come packaged in the starter kit box and will have a Royal Mail label attached to the outside of the kit. If your order contains multiple starter kits and multiple gel sets, all of the gels will be packed inside one kit, allowing you
- [How do I set up a subscription?](https://help.glaize.co/en-GB/how-do-i-set-up-a-subscription-437887.md): There are 2 ways to set up a subscription:. 1. Bundle and save. You can set up a subscription on our bundle builder page here. 2. Via the product page. You can also set up a subscription directly on each product page. Add your chosen shades to your c
- [How do I cancel my subscription?](https://help.glaize.co/en-GB/how-do-i-cancel-my-subscription-437901.md): You can cancel your Glaize subscription at any time, so long as your order hasn't been fulfilled yet. You can manage your subscription here, including pausing, skipping, or cancelling orders.
- [How can I change the products in my subscription?](https://help.glaize.co/en-GB/how-can-i-change-the-products-in-my-subscription-437911.md): Great news, you can easily change the products you want to order each time. Simply log in to your subscription and update the products in your next order, removing any you don't want to receive.
- [Can I pause or skip my subscription?](https://help.glaize.co/en-GB/can-i-pause-or-skip-my-subscription-437921.md): Yes, you can pause or skip your subscription any time. Manage your subscription here.
- [How do your subscriptions work?](https://help.glaize.co/en-GB/how-do-your-subscriptions-work-437939.md): To set up a subscription, you can either subscribe directly on a product page by selecting 'Subscribe and save' before adding a product to your cart, or you can build your own bundle here, and select the 'Subscribe and save' option at the 'Pick your
- [How can I get another starter kit?](https://help.glaize.co/en-GB/how-can-i-get-another-starter-kit-784002.md): To avoid unnecessary waste, we won't automatically send you a new starter kit with each subscription you receive. If you require a new starter kit with your next subscription, please contact us here and our customer service team will arrange this for
- [What are Glaize stick-on gels made of?](https://help.glaize.co/en-GB/what-are-glaize-stick-on-gels-made-of-401228.md): Our stick-on gels are made from UV gel which we've developed from scratch in the UK. We've developed a unique gel formula that not only incorporates bio-based materials, making it more sustainable than traditional manicures, but also offers high-perf
- [What does toxin-free mean?](https://help.glaize.co/en-GB/what-does-toxin-free-mean-401231.md): Our gels are free from toluene, dibutyl phthalate (DBP), formaldehyde, formaldehyde resin, camphor, ethyl tosylamide, Xylene, parabens, animal by-products and fragrance.
- [Do Glaize gels contain acrylates?](https://help.glaize.co/en-GB/do-glaize-gels-contain-acrylates-401230.md): Our gels are mainly made up of methacrylates. The gels are fully cured, which means that the methacrylates are locked into the gels, so they shouldn't come into contact with the nail. Most allergic reactions occur because of uncured methacrylates. We
- [Are your gels vegan and cruelty-free?](https://help.glaize.co/en-GB/are-your-gels-vegan-and-cruelty-free-401232.md): Yes they are, and we wouldn't have it any other way!
- [Can I wear Glaize gels if I'm pregnant?](https://help.glaize.co/en-GB/can-i-wear-glaize-gels-if-im-pregnant-401234.md): Yes, Glaize gels are safe to wear during pregnancy.
- [What are you doing to become more sustainable?](https://help.glaize.co/en-GB/what-are-you-doing-to-become-more-sustainable-401235.md): We’re striving to make our products and packaging as sustainable as possible. Our unique gel formula is currently up to 40% bio-based, which makes it more sustainable than traditional manicures, and we'll continue to improve our formulations regularl
- [I'm allergic to gel nails, will Glaize gels be safe for me to wear?](https://help.glaize.co/en-GB/im-allergic-to-gel-nails-will-glaize-gels-be-safe-for-me-to-wear-401237.md): Our gels do not contain the following ingredients: Toluenesulfonamide formaldehyde resin, Phthalic anhydride / trimellitic anhydride / glycol copolymer, Adipic Acid / neopentyl glycol / trimellitic anhydride copolymer and trimethylbenzoyl diphenylpho
- [Can I wear Glaize gels whilst swimming in a pool/in the sea?](https://help.glaize.co/en-GB/can-i-wear-glaize-gels-whilst-swimming-in-a-poolin-the-sea-401243.md): Yes, Glaize gels are safe to wear whilst swimming, including on the beach and in swimming pools. We would recommend applying your gels at least 24 hours before going swimming, to allow the gels time to fully bond to your nails.
- [Are Glaize gels suitable for children?](https://help.glaize.co/en-GB/are-glaize-gels-suitable-for-children-401244.md): Our gels can be worn from age 5+.
- [Where are Glaize gels made?](https://help.glaize.co/en-GB/where-are-glaize-gels-made-409352.md): Glaize gels are made in our UK factory.
- [How does it work?](https://help.glaize.co/en-GB/how-does-it-work-437718.md): Ordering your made-to-measure gel manicure couldn't be simpler! Here's how it works:. 1. Add your chosen colour to cart and check out (make sure you select 'made-to-measure' if you would like your gels custom-sized, otherwise you can choose the stand
- [How long do Glaize gels last?](https://help.glaize.co/en-GB/how-long-do-glaize-gels-last-465004.md): Glaize gels last up to 2 weeks. Some customers get over 3 weeks' wear from their gels, whereas others may get closer to 7 days, depending on factors such as your lifestyle, nail length and shape and how well they've been applied.
- [Are Glaize gels reusable?](https://help.glaize.co/en-GB/are-glaize-gels-reusable-465000.md): No, Glaize gels can only be used once each. You will receive 5 spare gels if you order a made-to-measure set, and a range of gels to choose from if you order standard-sized.
- [Do Glaize gels have a shelf life?](https://help.glaize.co/en-GB/do-glaize-gels-have-a-shelf-life-718938.md): Glaize gels have a shelf life of 12 months, however for the best results we'd recommend using your Glaize within 6 months of receiving them!
- [Will my gels react to other products such as moisturisers, SPF and hand cream?](https://help.glaize.co/en-GB/will-my-gels-react-to-other-products-such-as-moisturisers-spf-and-hand-cream-2062636.md): Whilst our gels are compatible with many hand creams, moisturisers, body creams and lotions, we cannot guarantee that they will work with all products that include SPF due to varying ingredients. If you experience issues with a particular SPF product
- [Why do I need to take photos of my hands?](https://help.glaize.co/en-GB/why-do-i-need-to-take-photos-of-my-hands-401252.md): We use the four photos that you provide to create your nail sizing, using our proprietary patent-pending technailogy, which we then use to make your made-to-measure gels. If you order our standard-sized gel manicures or gel pedicures, we don't requir
- [(UK) Resizing: What if my made-to-measure stick-on gels don’t fit my nails properly?](https://help.glaize.co/en-GB/(uk)-resizing-what-if-my-made-to-measure-stick-on-gels-don%E2%80%99t-fit-my-nails-properly-401292.md): We've been working hard to create the perfect fit, but if something's not quite right, please drop us an email at help@glaize.co with some photos showing the gels on your nails and we'll sort out your resizing ASAP!
- [(US) Resizing: What if my made-to-measure gels don’t fit my nails properly?](https://help.glaize.co/en-GB/(us)-resizing-what-if-my-made-to-measure-gels-don%E2%80%99t-fit-my-nails-properly-4989855.md): We've been working hard to create the perfect fit, but if something's not quite right, please drop us an email at help@glaize.co with some photos showing the gels on your nails and we'll sort out your resizing ASAP!
- [Why do I need to place my fingers on a standard-sized card when taking photos?](https://help.glaize.co/en-GB/why-do-i-need-to-place-my-fingers-on-a-standard-sized-card-when-taking-photos-401289.md): We use the standard-sized card as a reference object so that we can measure your nails to scale.
- [What card should I use to take my photos with?](https://help.glaize.co/en-GB/what-card-should-i-use-to-take-my-photos-with-401290.md): Please use a standard-sized card (ID-1 as per ISO standards). This could be your driver's license, ID card, credit or debit card, or a loyalty card such as a Boots card, with rounded edges (so long as it's the exact same dimensions as a credit card.)
- [I’ve grown out/changed the shape of my nails since scanning my hands. How can I update the size of my made-to-measure gels?](https://help.glaize.co/en-GB/i%E2%80%99ve-grown-outchanged-the-shape-of-my-nails-since-scanning-my-hands-how-can-i-update-the-size-of-my-made-to-measure-gels-401293.md): No problem! Please contact us via this form for any sizing changes.
- [What's the difference between standard-sizing and made-to-measure?](https://help.glaize.co/en-GB/whats-the-difference-between-standard-sizing-and-made-to-measure-407906.md): Made-to-Measure/Custom-Fit Gels. Our made-to-measure gels are custom-sized to fit your unique nail shapes and sizes, including your nail width and cuticle shape. After you've placed your order, we'll email you a link to upload four photos of your han
- [How to take your hand photos](https://help.glaize.co/en-GB/how-to-take-your-hand-photos-406671.md): The better your hand photos, the more accurate your sizing will be!. How to take your hand photos:. Watch our video tutorial:
- [Can I upload photos with nail polish on for sizing?](https://help.glaize.co/en-GB/can-i-upload-photos-with-nail-polish-on-for-sizing-784031.md): Yes, you can upload photos with nail polish/gels applied to your nails and we will still be able to use these to determine your sizing. If you have nail extensions, builder gel or acrylic on your nails, we kindly ask you to wait until these have been
- [Do I need to send in photos of my toes/feet for pedicure gels?](https://help.glaize.co/en-GB/do-i-need-to-send-in-photos-of-my-toesfeet-for-pedicure-gels-409175.md): No need to send in photos of your feet! Our stick-on gel pedicures come in standard-sizing only, which means you'll receive 36 individual gels in a range of sizes. Simply choose the best size for each toe, and apply.
- [Will Glaize gels make my nails longer?](https://help.glaize.co/en-GB/will-glaize-gels-make-my-nails-longer-486537.md): Glaize gels are designed to sit on top of your natural nails, and don't add any length. They are flexible in texture in order to mould to your natural nail shape, and any excess length needs to be removed by clipping or filing.
- [Do I need to upload new photos every time I order?](https://help.glaize.co/en-GB/do-i-need-to-upload-new-photos-every-time-i-order-401283.md): No, we will use your existing nail profile (which will include any sizing tweaks previously requested by you). Please note that you don't need to be logged in to use your existing sizing, so long as you place your order with the same email address as
- [What happens if I don't upload any photos of my hands?](https://help.glaize.co/en-GB/what-happens-if-i-dont-upload-any-photos-of-my-hands-401287.md): If we haven't received your hand photos or heard from you within 14 days of placing your order, we will process your order using standard-sizing.
- [How to prep Your nails](https://help.glaize.co/en-GB/how-to-prep-your-nails-406672.md): Prepping your nails is key to getting a great mani or pedi!. Watch our video guide on how to prep your nails:
- [How to apply Glaize gels](https://help.glaize.co/en-GB/how-to-apply-glaize-gels-406673.md): Top Tips: The adhesive on the back of your gels is activated by pressure, so really press them down to encourage your gels to bond. Take care to be a little bit gentle with your gels for the first few hours, as they take a few hours to fully adhere t
- [How to remove excess length from your gels](https://help.glaize.co/en-GB/how-to-remove-excess-length-from-your-gels-406675.md): Here's how to cut, clip or file your nails down to the right length:. Check out our video tutorial:
- [How to remove Glaize gels without any damage](https://help.glaize.co/en-GB/how-to-remove-glaize-gels-without-any-damage-406676.md): Here's how to remove your Glaize gels, without any damage:. Watch our video guide on how to safely remove your gels:
- [My gels won't stick down, can you help?](https://help.glaize.co/en-GB/my-gels-wont-stick-down-can-you-help-408579.md): If the gels are too hard:. During the colder months, you might find that your gels feel harder and less flexible, making them hard to apply, therefore you may need to warm them slightly before applying. No sweat! Take your gel sheet and briefly warm
- [My gels are lifting at the tips, can you help?](https://help.glaize.co/en-GB/my-gels-are-lifting-at-the-tips-can-you-help-408642.md): Let's troubleshoot why this might be happening!. Make sure you've removed all of the excess length. You can do this by clipping, and then filing in a downwards motion at 90 degrees around the edge. The adhesive on the back of our gels is activated by
- [How to apply your stick-on gel pedicure](https://help.glaize.co/en-GB/how-to-apply-your-stick-on-gel-pedicure-409173.md): Our pedicure gels work in the same way as our manicure gels, so essentially you need to prep your toes in the same way you prep your fingernails. Avoid trapping moisture or bubbles underneath the gel during application. Monitor the gels for any lifti
- [My gels have ragged/torn edges, can you help?](https://help.glaize.co/en-GB/my-gels-have-raggedtorn-edges-can-you-help-410434.md): If your gels are torn or ripped at the edges, this will be down to your application. Really press the gels down, and ensure that they are fully stuck down before filing. Please make sure that when you file off the excess length, you are doing so in a
- [Things to avoid when applying your gels](https://help.glaize.co/en-GB/things-to-avoid-when-applying-your-gels-407904.md): If your gels are lifting or peeling, watch out for the following things:. Glaize gels take a few hours to fully bond to your nails, therefore we recommend being careful with them for the first few hours after applying. Once they have fully adhered to
- [Top tips for applying your Glaize gels](https://help.glaize.co/en-GB/top-tips-for-applying-your-glaize-gels-410036.md): Here are our top tips for applying your Glaize gels:
- [How to keep your nails healthy and free from damage](https://help.glaize.co/en-GB/how-to-keep-your-nails-healthy-and-free-from-damage-410438.md): Always remove your stick-on gel manicures and pedicures gently, following our top tips hereApply hand cream and cuticle oil regularly to keep your nails hydrated, particularly in winterTake occasional breaks between sets of gelsGently buff your nails
- [Glaize Wash Bag](https://help.glaize.co/en-GB/glaize-wash-bag-4647915.md): The Glaize Wash Bag is a new addition to our range, available in two design options: Liquid Silver and G Motif. Liquid Silver Bag. G Motif Bag. To keep your bag looking its best:
- [What are Glaize press-on nails made of?](https://help.glaize.co/en-GB/what-are-glaize-press-on-nails-made-of-4840296.md): The base of our press-on nails consist of 100% post-consumer recycled (PCR) plastic. This is followed by a layer of gel base coat, a layer of gel colour coat and a final layer of gel top coat. They are free from TPO and HEMA. They do not contain phth
- [Where are Glaize press-on nails made?](https://help.glaize.co/en-GB/where-are-glaize-press-on-nails-made-4867890.md): Glaize press-ons are made in China and dispatched from our factory in the UK.
- [How long do press-on nails last?](https://help.glaize.co/en-GB/how-long-do-press-on-nails-last-4840303.md): The durability of your press-on gels will depend on how you apply them and your day-to-day wear. If applied with adhesive tabs: approximately 3–5 days. If applied with glue: up to 14 days. For best results, avoid getting your hands wet for the first
- [Are they reusable?](https://help.glaize.co/en-GB/are-they-reusable-4840300.md): Glaize press-on nails are reusable. The number of times you are able to reuse them depends on multiple factors such as lifestyle and removal technique.
- [Can I wear press-on nails whilst swimming in a pool/in the sea?](https://help.glaize.co/en-GB/can-i-wear-press-on-nails-whilst-swimming-in-a-poolin-the-sea-4840323.md): Yes, Glaize press-on nails are safe to wear whilst swimming, including on the beach and in swimming pools. We would recommend waiting as long as possible after applying your nails before going swimming, to allow the nails time to fully adhere. Regula
- [Are Glaize press-on nails suitable for children?](https://help.glaize.co/en-GB/are-glaize-press-on-nails-suitable-for-children-4840329.md): Our press-on nails can be worn from ages 12+
- [Do Glaize press-on nails have a shelf life?](https://help.glaize.co/en-GB/do-glaize-press-on-nails-have-a-shelf-life-4840332.md): Glaize press-on nails have a shelf life of 18 months.
- [What's included in my press-on nail set?](https://help.glaize.co/en-GB/whats-included-in-my-press-on-nail-set-4852174.md): Each Glaize Tips set contains:
- [Are Glaize press-on nails cruelty free and vegan?](https://help.glaize.co/en-GB/are-glaize-press-on-nails-cruelty-free-and-vegan-4864589.md): Yes they are, and we wouldn't have it any other way!
- [Can I use SPF and hand cream after applying my press-ons?](https://help.glaize.co/en-GB/can-i-use-spf-and-hand-cream-after-applying-my-press-ons-4864591.md): Whilst our press-on nails are compatible with many hand creams, moisturisers, body creams and lotions, regular use may impact durability.
- [Are Glaize press-on nails recyclable?](https://help.glaize.co/en-GB/are-glaize-press-on-nails-recyclable-4869801.md): Unfortunately our press-on nails are not recyclable. You can find out more about what we are doing to be more sustainable here.
- [Will Glaize press-on nails fit me?](https://help.glaize.co/en-GB/will-glaize-press-on-nails-fit-me-4840305.md): Each set comes with 32 nails in 16 sizes, so you have plenty of options to find your perfect fit. Try on the nails (before applying them) to find the best fit for each of your natural nails. Press the nail down to check the fit. When trying the press
- [Can I change the shape or length of my press-on nails?](https://help.glaize.co/en-GB/can-i-change-the-shape-or-length-of-my-press-on-nails-4840309.md): You can adjust your press-on nails to achieve your preferred fit and look. Simply amend the length or shape by clipping or filing the press-on nails until you're happy.
- [Which application process is best for my needs?](https://help.glaize.co/en-GB/which-application-process-is-best-for-my-needs-4840304.md): Each press-on nail kit will come with the tools you need to apply your press-ons in two different ways. The application process that you choose, should reflect the amount of time you want your nails to last. If you want to wear your nails for up to 7
- [How to apply press-on nails](https://help.glaize.co/en-GB/how-to-apply-press-on-nails-4840294.md): After you have found your perfect fit, it's important to prep your nails to give you the best base for your press-on manicure. Follow these steps to get the best, long-lasting results:. For long-term wear (up to 14 days):. For short-term wear (up to
- [How to remove press-on nails without any damage](https://help.glaize.co/en-GB/how-to-remove-press-on-nails-without-any-damage-4840295.md): Hot water method:. Suitable if you have used nail glue. Offers a gentle removal that allows you to reuse your press-on nails. Acetone method:. Suitable if you have used nail glue. Offers a quicker removal, but you will not be able to reuse your press
- [How can I make my press-on nails last longer?](https://help.glaize.co/en-GB/how-can-i-make-my-press-on-nails-last-longer-4840313.md)
- [Top damage-free removal tips](https://help.glaize.co/en-GB/top-damage-free-removal-tips-4840314.md)
- [Top application tips](https://help.glaize.co/en-GB/top-application-tips-4840315.md)
- [How to keep your natural nails healthy](https://help.glaize.co/en-GB/how-to-keep-your-natural-nails-healthy-4840319.md): Always remove your press-on nails gently, following our top tips hereApply hand cream and cuticle oil regularly to keep your nails hydrated, particularly in winter.Take occasional breaks between sets of press-ons.Gently buff your nails to keep them n
- [How can I contact customer service?](https://help.glaize.co/en-GB/how-can-i-contact-customer-service-5512571.md): You can contact our customer service team via our contact us page. Alternatively, you can email to team at help@glaize.co . If you are contacting the team about a specific order, please make sure to include your order details and any photos that will